FAQs

Frequently Asked Questions

Is it safe to order items from your online store?

Yes, our checkout ordering system is run by Yahoo, which is one of the largest and most secure system on the Web today. Click here to find out more about our privacy policy and secure Yahoo Store.

How do I Order from you?

Click on the menu "How to Order", or click here.

What payment options do you offer?

You can pay by Credit Card, Check, Money Order or Purchase Order.

Do you accept Purchase Orders?

We accept Purchase Orders from US based government, educational, non-profit, and corporate institutions.
For more information, visit our new accounts page.

I don't know what to have engraved?

For great ideas, visit our Engraving Ideas page. We can also help you with your project.

What is Color Infill?

Color infill is adding color into the engraved areas for extra highlight. Color infill is required for certain engraved materials such as marble, and optional on glass and crystal. The reason is the surface color of the marble runs straight through and the engraved areas are not as easily seen. On crystal and glass, the engraved areas of glass are an off white color that is highlighted by the light that passes through.

What file format do you need for engraving?

We can work with many different file formats. Click here to learn more about the file formats. If you can't provide the files, we will work with you to come up with a solution.

I don't have time to create the engraving information and files etc..?

That's OK. We can create a very special engraving just for you.

Are there any additional charges or fees

We can help you create that special award by converting your ideas to an engraving, convert your graphics and text to an engravable file, or even scan in a picture and words you wrote on paper. There may be some additional charges for this based on what you order and how much work is involved. Below is a list of our services and extra fees.

Setup and Engraving Text on 1 side is FREE. Each additional side engraved will be 25.00 per side.

Company Logo or graphic conversion to black & white vector format is FREE for the 1st, 25.00 for each additional conversion. This logo will be kept on file for your future projects.

Revisions to our proofs are FREE for the 1st 3 proofs. Each additional revision/proof sent will be charged 10.00.